Thursday, January 17, 2013

Digital dictation and the insurance industry

While many are already aware of the applications of digital dictation technology in the medical, legal and law enforcement industry, insurance companies can also benefit from implementing the technology.

Among the many employees that work for insurance companies are the claims agents. The claims agent is responsible for going out in the field and assessing whether an insurance claim is legitimate. In order to do this, he must investigate each potential claim via physical inspection (in the case of a home or car insurance claim) or a string of interviews (in the case of life insurance or medical insurance).

To ensure that all data is recorded accurately, many agents choose to use digital recording devices  such as the Olympus DS-7000, to document these interviews as well as their own dictations pertaining to each claim. Not only does this allow the agent to immediately review the data, but it also helps to make insurance records available for future reference - many records are called upon years after the claims have been settled. Additionally, digital recorders can be used in the office for training purposes and as a tool for recording potential employee interviews.

In the insurance industry, digital recorders have an important role to fill. Without them, insurance agents and customers would have to rely on potentially inaccurate data to conduct business, which can lead to an incredible amount of financial loss.

Interested in more in-depth reviews and information on digital transcription and dictation solutions? Then educate yourself at AmericanDictation.com.

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